Sales FAQ
Why should I buy from Tiny Machines 3D?
Each 3D printer (excluding DIY, Resin machines) gets a white-glove service before leaving our Houston, TX, USA facility. That means we unbox and carefully inspect machines before they are:
- Tested for functionality and inspected for any motion/precision component issues
- Flashed with the latest firmware that's optimized for stability and safety without sacrificing quality
- Upgraded with any parts ordered at the time of purchase
- Carefully packed with supplemental information added to make your experience even smoother
Although the final product looks similar to other sellers', we save you valuable time, both in getting started and should you encounter any issues. We know the machines we sell inside and out and keep replacement parts in stock should the need arise.
We also carry a large assortment of accessories, upgrades and filament to satisfy your 3D printing needs.
What are DIY / Maker Machines?
Since 2016, Tiny Machines 3D has been providing customized versions of popular 3D printers with the latest available upgrades and firmware pre-installed. This requires highly skilled staff, considerable time and thus, a higher price on the final product. DIY machines accommodate makers not needing the additional technical services we provide and factor into our prices. Upgrades and support can still be purchased separately.
Except otherwise noted, all 3D Printers, including DIY machines, purchased from Tiny Machines 3D ship from our Houston, TX facility.
Where are you located?
We operate in Houston, TX. Additional software development is done in Detroit, MI, by our partner, Insanity Automation.
What is your support and warranty policy?
Every 3D printer (excluding DIY machines) purchase includes 30 days of technical support with up to two hours of phone time. Additionally, each 3D printer has a one-year factory warranty that is backed by the manufacturer and fulfilled by Tiny Machines 3D.
Warranty claims should be reported by contacting us at support@tinymachines3d.com with a picture of the serial number (if applicable) and a video or photos showing the issue.
In the case of DIY/Maker machines, support can be purchased up front or within 30 days of receipt.
When will my 3D Printer ship?
3D printers (excluding DIY machines) normally ship 10-15 business days from the purchase date, except pre-orders or otherwise noted.
All non-DIY 3D printers are inspected, tested, and optionally customized with upgrades purchased at the same time. Our lead times are estimates and may vary on custom orders or depending on current order volume. Please contact us at support@tinymachines3d.com for more information.
DIY / Maker / Resin Machines normally ship within 1 business day. If space is available, small parts purchased at the same time may be shipped together.
Small parts normally ship within 1 business day. Parts needing modification/assembly/installation may require additional processing time.
Tracking numbers are generated when an order is ready to ship and will be sent to the email address provided when the order was placed.
How do you ship domestic USA orders?
For 3D Printers, we use FedEx Ground/Home Delivery. For parts orders, we use USPS and FedEx. If you have another preferred carrier, contact us at support@tinymachines3d.com before making a purchase.
How do you ship international orders?
For 3D Printers, we can ship only to Canada and Mexico while keeping costs low. If you are outside of North America and want a machine drop-shipped (shipped directly) from the manufacturer while still getting our awesome support, contact us at support@tinymachines3d.com.
For international parts orders, we use USPS and FedEx. If you have another preferred carrier, contact our support team before making a purchase. We are not responsible for customs fees (duties, VATs, etc).
What is your return policy?
Unused items in the original package can be returned within 30 days of receipt. For more information, see our Returns Policy
Do you accept institutional purchase orders?
Yes! For new purchasing departments, the minimum purchase is $200. For returning buyers, the minimum is $100. Contact us at support@tinymachines3d.com to start the process!